Underground Gallery Online Store : Oversea Mail Order Service Policy


For mail order customers, our online program is not available with Language matters.
Please access to our online shop section via E-Mail to <store@undergroundgallery.jp>.

These are what we need as your order form information when you send order e-mail.
1. Your real name
2. Shipping address, and Telephone or Fax number (which for confirmation of delivery)
3. Item information which you want to buy (Catalog # / Artist name / Title / Qty)
4. E-mail address of your Paypal account.

Right after we receive your order e-mail, we will send Paypal invoice via e-mail.
*please access to <https://www.paypal.com> for learning more information about Paypal.

We will charge "Shipping Charge" and "Paypal Charge(5% of Total amount)".

Checking Paypal invoice that we send, you can make up your mind to go buying or cancel.
Our Paypal Account I.D. is "info@caion.jp".

We accept to hold your order in 1 week only, after we have sent Paypal invoice.
We will cancel your order if you don't proceed to pay, automatically past 1 week.
Therefore please let us know, via e-mail, if you have any reasons of delay to pay.

We proceed to ship your parcel after our confirmation of your payment have done.
*Shipping arrangement is available until 11:00 on every weekdays. (JPN time)
*Not available on Saturday, Sunday and Japanese National Holiday, sorry.

We use Japan Post "EMS" Service for shipping to world wide.
*Please access to <http://www.post.japanpost.jp/int/ems/index.html> for farther information.
*This "EMS" website have language service of English, Chinese, Korean and Portuguese.

Please ask us any questions for any item on our online store, freely.
e-mail to <store@undergroundgallery.jp>.


*Our Business Hours

Underground Gallery : Business Hours

Monday / Thursday / Friday [ 12:00 - 17:00 ]
Sunday / Satuaday [14:00 - 22:00 ]

Close: Tuesday / Wednesday

We accept Online Mail Order 24 hours automatically, however shipping arrangement
will be done on open hours.

For Order Day Delivery Request, also, we accept only orders which has done by 11:00
on our business day.

We are available to reply for your question mail or any other request on business hours,
only.

Thank you very much for your understanding and cooperation.



Underground Gallery Online Store

Abe bldg. #502, 2-8-5 Kitanagasa st.
Chuoh-ku, Kobe, Japan
zip 650-0012 (zip code)
Vox: +81-(0)78-335-1450 / Fax: +81-(0)78-335-1451




                                   Copyright. 2016. CAION inc. / Underground Gallery Productions.